FlySafair is inviting applications for a temporary Customer Service Agent position in its Passenger Services department. Candidates with Grade 12, airport experience and ticket sales experience are encouraged to apply. The successful applicant will assist passengers with bookings, ticket purchases, flight changes and travel-related enquiries.
The vacancy offers an opportunity for candidates with customer service and airport experience to work in South Africa’s aviation industry.
The successful candidate will be expected to provide professional assistance to passengers, respond to complaints and help resolve travel-related problems. Applicants must also be comfortable working flexible shifts, including weekends and public holidays.
FlySafair Customer Service Agent Job Details
| Job detail | Information |
|---|---|
| Company | FlySafair |
| Position | Customer Service Agent |
| Job reference | Temp – Ticket Sales |
| Department | Passenger Services |
| Employment type | Temporary |
| Salary | Market related |
| Minimum qualification | Grade 12 or equivalent |
| Experience | Airport and ticket sales experience |
| Application method | Online |
About FlySafair
FlySafair is a South African airline providing passenger air travel services.
Its customer service teams play an important role in assisting travellers with bookings, ticket sales, flight changes and other travel-related enquiries.
The Customer Service Agent will report to the Duty Station Supervisor and help ensure that passengers receive professional assistance throughout their travel experience.
Customer Service Agent Responsibilities
The successful candidate will be responsible for assisting passengers with different travel-related services.
Key duties include:
- Assisting customers with ticket sales and flight bookings.
- Processing flight changes and responding to travel enquiries.
- Explaining relevant rules, terms and conditions, regulations and procedures.
- Assisting passengers during flight disruptions and cancellations.
- Handling confidential customer information responsibly.
- Responding to customer complaints professionally and promptly.
- Escalating difficult matters to the Supervisor on duty.
- Maintaining a professional and customer-focused service standard.
The role requires someone who can communicate effectively, remain calm under pressure and help passengers find appropriate solutions to their concerns.
Minimum Requirements
Applicants interested in the FlySafair Customer Service Agent vacancy must meet the following requirements:
- Grade 12 or an equivalent qualification.
- Previous airport and ticket sales experience.
- Good computer skills, including Microsoft Word, Excel and Outlook.
- Excellent written and verbal English communication skills.
- Good telephone etiquette.
- A strong understanding of customer service.
- Conflict resolution skills.
- Willingness to work flexible hours and shifts.
- Availability to work weekends and public holidays when required.
Applicants should ensure that their CV clearly highlights relevant airport, ticket sales and customer service experience.
Skills and Competencies
FlySafair is looking for a candidate who can deliver professional customer service while handling passenger enquiries and complaints.
The ideal applicant should demonstrate:
- Punctuality and reliability.
- Patience and professionalism.
- Good communication skills.
- Trustworthiness when handling confidential information.
- Strong time management.
- Conflict resolution abilities.
- A customer-focused attitude.
- The ability to work under pressure.
- Confidence when dealing with difficult situations.
The successful candidate must also be able to work independently while cooperating with other members of the Passenger Services team.
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Important Application Information
FlySafair has indicated that applications will not be accepted by email. Interested candidates must submit their applications through the official online recruitment platform.
The company also states that preference will be given to members of under-represented designated groups.
FlySafair reserves the right not to proceed with the vacancy or to appoint a candidate based on its operational requirements.
Applicants who do not receive feedback within two weeks after the closing date should consider their applications unsuccessful.
How to Apply for the FlySafair Customer Service Agent Vacancy
Interested candidates can apply online through the official FlySafair recruitment portal.
CLICK HERE TO APPLY – FlySafair Customer Service Agent
Before submitting your application:
- Prepare an updated CV.
- Include your Grade 12 qualification.
- Highlight your airport and ticket sales experience.
- Make sure your contact details are correct.
- Follow the instructions on the official recruitment portal.
Final Thoughts
The FlySafair Customer Service Agent vacancy may suit candidates who have previous airport and ticket sales experience and are interested in working in the aviation industry.
The position requires more than basic customer service skills. Applicants should be comfortable assisting passengers, handling complaints, processing travel-related requests and working flexible shifts.
Candidates who meet the requirements should review the official vacancy details and submit their applications through FlySafair’s online recruitment platform.
